♠ Do you have user guides for the NT8 products?
Why, yes we do. You’ll find ’em here.
♠ What about technical support?
Yep, all products come with email-based technical support. Additional services may be available on a fee-for-service basis. Give us a shout and let us know what you need.
♠ Can I get a trial?
Yep, click here.
♠ Can I use NT7 and NT8 at the same time? Will my NT8 activation code kill off my NT7 activation?
If your Acme license permits the use of both platforms, it’s no problem at all. Technically speaking you can use NT7 and NT8 side by side, though your data provider or broker may not allow you to connect from both at the same time. Note the Acme 8 products can only be used on NinjaTrader 8.
♠ What happens if I buy a Acme 8 product license and decide I want to add more machines later?
Additional (discounted) machine licenses need to be purchased at the same time as your primary product license, so you’ll definitely want to plan ahead for maximum savings.
♠ Can I pay with a credit or debit card if I’m buying a product license?
Absolutely. During checkout just select the “Pay with Debit or Credit Card” button, like so:
♠ Should I use the 32 bit or 64 bit version of NT8?
If you have a 64 bit version of Windows you should definitely, definitely, definitely use the 64 bit version of NT8. Using the 32 bit version on a 64 bit OS/CPU will degrade performance… and not just a little bit. Assuming your machine and Windows version is less than 5 years old chances are you’re 64-bit ready right now.
♠ Some charts seem a little choppy. Any idea why?
If your hardware’s up to snuff, your charts should slide around like a hot buttered soul on silk sheets. Unlike NT7, NT8 uses hardware acceleration for graphics rendering, which means your experience while panning and scrolling will be very dependent on the quality and speed of your PCs video system. Upgrading your video card will make a big difference in your real-time chart performance in many cases.