♠ Do you have user guides for the NT8 products?
Why, yes we do. You’ll find ’em here.
♠ What about technical support?
Yep, all products come with email-based technical support. Additional services may be available on a fee-for-service basis. Give us a shout and let us know what you need.
♠ Can I get a trial?
Yep, have a look here. If you’d like to purchase (rather than lease) a license for one or more products, starting with a package trial is a great introduction. Once the trial is complete you can then purchase the licenses you need. We’re so sure what you see is what you get that we’ll even discount the cost of a trial against subsequent license purchase!
♠ Can I use NT7 and NT8 at the same time? Will my NT8 activation code kill off my NT7 activation?
If your Acme license permits the use of both platforms, it’s no problem at all. Technically speaking you can use NT7 and NT8 side by side, though your data provider or broker may not allow you to connect from both at the same time. Note the Acme 8 products can only be used on NinjaTrader 8.
♠ What happens if I buy a Acme 8 product license and decide I want to add more machines later?
Additional (discounted) machine licenses need to be purchased at the same time as your primary product license, so you’ll definitely want to plan ahead for maximum savings.
♠ Should I use the 32 bit or 64 bit version of NT8?
If you have a 64 bit version of Windows you should definitely, definitely, definitely use the 64 bit version of NT8. Using the 32 bit version on a 64 bit OS/CPU will degrade performance… and not just a little bit. Assuming your machine and Windows version is less than 5 years old chances are you’re 64-bit ready right now.
♠ Are there descriptions for these indicators so I can see at a glance what they do?
Why, yes there are. Click the “i” in the top right corner of the indicators list and a message box will appear, like so:
♠ Man, that’s a lot of parameters. Is there some way I can see what each of them does?
Yep. There is lots of detail in the Acme 8 tutorials and how-tos, and all Acme parameters are annotated. Once you add the indicator to your chart, pause the mouse pointer over the parameter name and tooltip will appear:
♠ I have an indicator on my chart that uses bid/ask evaluation and it’s all sell, sell, sell or buy, buy, buy! That can’t be right, what’s up?
This means one of two things: either your data provider does not have historical bid and ask data; or that data just needs to be reloaded. Try right-clicking on your chart and then click the “Reload All Historical Data” menu item.
♠ Some charts seem a little choppy. Any idea why?
If your hardware’s up to snuff, your charts should slide around like a hot buttered soul on silk sheets. Unlike NT7, NT8 uses hardware acceleration for graphics rendering, which means your experience while panning and scrolling will be very dependent on the quality and speed of your PCs video system. Upgrading your video card will make a big difference in your real-time chart performance in many cases.